Hospitality Experience Audits

Relevant for hospitality owners or operators that strive to be more responsible.

Professional mystery shopping, refined for better business:

Customised front-of-house and back-of-house audits;

Blueprint and remediate the entire guest and/or employee experiences at your property;

RETRACE™ Experience audits focus on brand, culture & values, service delivery, responsible operational practices and holistic well-being for all stakeholders;

These audits cover all aspects of a guests stay and an employee’s day.